There is nothing more deceptive than an obvious fact and any truth is better than indefinite doubt.

Mystery Shoppers

BCGR offer a reliable and accurate quality control service which provides you with a means of identifying both good customer service and the not-so-good.

Our mystery shopper services are tailored to meet the needs of the business and an individual programme.

We provide reports and recordings to enable you to track customer service. We can monitor your customer service by visiting nominated outlets at an agreed frequency which can help you to look at your business through the eyes of your customers and help you spot any employees who may be driving your customers away.

Mystery shopping helps to confirm whether your staff are promoting those services and products they have been instructed to promote and that the advice and information your employees give is accurate.
We can also give you a clear understanding of the service offered by your competitors.

Our mystery shoppers are equipped with covert recording devices both audio and visual.
All mystery shoppers provide individual visit or call report and dvd or cd where appropriate.

Our reports will enable you to track the effect of product changes as well as customer service within your business.